From: route@monster.com
Sent: Sunday, May 01, 2016 7:48 AM
To: hg@apeironinc.com
Subject: Please review this candidate for: Dispatch Clerk
This resume has been forwarded to
you at the request of Monster User xapeix03
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Yolanda Suttles
SUMMARY OF QUALIFICATIONS Detail-oriented professional
with comprehensive customer sales, service, billing, credit, collections,
call center experience. Enjoys learning new skills and quickly adapts
to change. Able to communicate effectively with people from diverse backgrounds,
to work collaboratively to resolve problems, and to motivate team members to
achieve ones own personal and organizational objectives. Areas of
expertise include:
Order Management System
Document Link
Lotus Notes
Salesforce PROFESSIONAL EXPERIENCE Sales
Customer Account Representative (CAR), RealPage, Inc, Carrollton, TX April
2013 - Present § Assist Sales in
administration of assigned customer accounts. § Evaluate proposed
solutions against company pricing and product dependencies. § Administer to
discount matrixes and product requirements. § Determines the need
for amendments or extensions to warranty or agreements. § Review orders for
correct product information, pricing, and contract agreements. § Communicate with
RealPage internal departments regarding client orders when necessary. § Serve as a resource
to all Accounting, Product Support, Account Management, and Client services
groups related to quote issues. § Work assignments
may include cross-functional or project team responsibilities. § Maintain
professional and technical knowledge with ongoing training. Contract
Administrator – Sales Support, RealPage Inc, Carrollton, TX May 2012 – April
2013 §
Approve and establish new accounts for client orders within the
computerized order entry system and client information system. §
Review orders for correct product information, pricing and
contract agreements. §
Assist with researching client billing questions, interpreting
contract pricing, requesting and issuing client credits. §
Communicate with clients and RealPage internal departments
regarding orders. §
Process transfers, product cancellations, and all change
requests for accounts. §
Serve as a resource to all Accounting, Product Support, and
Account Management and Client Services groups related to account issues. § Work
with Director as new businesses, services and/or products are acquired to
integrate into corporate system. § Assist
with training and developing new team members. Contact
Representative, Internal Revenue Service, Dallas, TX December 2011- May 2012 §
Provide technical assistance to individuals and/or businesses
primarily through telephone interaction in a dynamic call center environment. §
Address wide range of issues/problems that require unique
solutions. §
Apply the tax code to assist taxpayers in understanding and
meeting their tax responsibilities. §
Secure, analyze and protect sensitive personal and financial
information. §
Make determinations and use sound judgment to resolve taxpayer
disputes and delinquency issues. §
Develop, analyze and evaluate information involving the research
of computerized records by accessing multiple online/database systems. Customer
Service Agent, Sun Country Airlines, Bloomington, MN, December 2005 - Present §
Provide a high Level of customer service to passengers, crew and
staff, including ticket sales, validating itinerary, checking in with
appropriate accommodations for seating §
Execute Security and Safety procedures for all passengers and
crew members. Ground Service Coordinator. §
Utilize Sabre computer system to sell tickets, change schedules
of passenger flights, seat assignments and updating pertinent customer
information on records §
Log claims for lost or damaged baggage for passenger Customer
Resolution Specialist, AT&T, Minneapolis, MN, April 1996 - November 2010 §
Partnered with various departments to resolve pricing
discrepancies. §
Analyzed complex billing issues §
Execute orders and update accounts receivable to correct billing
charges and/or rates ensuring excellent customer service §
Investigate and resolved customer disputes §
Deal directly with customers either by telephone, electronically
or face to face §
Respond promptly to customer inquiries §
Handle and resolve customer complaints §
Obtain and evaluate all relevant information to handle inquiries
and complaints §
Perform customer verifications §
Process orders, forms, applications and requests §
Direct requests and unresolved issues to the designated resource §
Manage customers' accounts §
Keep records of customer interactions and transactions Credit
Representative, AT&T, Minneapolis, MN, March 1992 - April 1996 §
Managed and performed the collection/application of unapplied
dollars within the base of accounts assigned. §
Worked cross-functionally to provide ad-hoc billing support to
business partners §
Interfaced with the customer and Sales Team to collect
undisputed dollars, refer disputed dollars for dispute resolution, and
applied incoming cash appropriately §
Used critical thinking to effectively manage assigned workload
which included incoming and outbound calling, worklist management flow and
unapplied cash procedures Dispatch
Supervisor, Trans Alarm, Burnsville MN, October 1991 – March 1993 §
Monitored security and fire alarms systems for
businesses/residential clients; dispatched police/fire departments §
Supervised 3-5 employees and provided work direction; conducted
performance reviews. §
Logged data with precise information for report delivery.
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Languages: |
Languages |
Proficiency Level |
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English |
Fluent |
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